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#1

ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements ... level Management and Financial Management

Ivanka Menken, Claire Engle, Jackie Brewster

Категория: Экономика

7.47 Mb

#2

IT Service Catalog Process Management Templates and Examples Workbook - The Service Catalog Planning, Implementation and Maintenance Guide

Gerard Blokdijk, Claire Engle, Jackie Brewster

Категория: Компьютеры

918 Kb

#3

IT Risk Management Guide - Risk Management Implementation Guide: Presentations, Blueprints, Templates; Complete Risk Management Toolkit Guide for Information Technology Processes and Systems

Gerard Blokdijk, Claire Engle, Jackie Brewster

3.03 Mb

#4

ISO IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms

Claire Engle, Jackie Brewster, Gerard Blokdijk

864 Kb

#5

Disaster Recovery and Business Continuity IT Planning, Implementation, Management and Testing of Solutions and Services Workbook

Gerard Blokdijk, Jackie Brewster, Ivanka Menken

2.38 Mb

#6

How to Develop, Implement and Enforce ITIL V3's Best Practices

Claire Engle, Jackie Brewster, Gerard Blokdijk

2.62 Mb