In 'Key Issues in the New Knowledge Management,' Firestone and McElroy, the architects of the New Knowledge Management (TNKM) provide an in-depth analysis of the most important issues in the field of Knowledge Management.


The issues the book addresses are central in the field today:
* The Knowledge Wars, or the issue of ''how you define knowledge determines how you manage it''
* The nature of knowledge processing
* Information management or knowledge management?
* Three views on the evolution of knowledge management
* The role of knowledge claim evaluation in knowledge processing, or the difference between opinion, judgements, information, data, and real knowledge in knowledge management systems
* Is culture a barrier in knowledge management?
* The Open Enterprise and accelerated sustainable innovation
* Portals
* How should one evaluate KM software?
* Intellectual Capital
* Measuring the impact of KM initiatives on the organization and the bottom line
* KM and terrorism

* The first book to address head-on the central issues in Knowledge Management
* Moves the discussion of knowledge management into the hot area of innovation
* Charts the next generation of knowledge management thinking by the President of KMCI: the leading KM organization