I handed out one of these to each student in my "6 Sigma in the EVMS Environment" course. Of the many books I studied on 6 Sigma this book had the best approach to defining and demonstrating the tools available for process improvement. It lists the tools in the front then covers each one including an example that gets you started thinking about your own examples.
Ссылка удалена правообладателем ---- The book removed at the request of the copyright holder.
